WARRANTY AND SUPPORT
Warranty policy for all cellphone units:
- 1-year warranty, both parts, and service for factory defect is the standard period given to any purchased cellphone unit through our Fone Style Website. Chargers and battery pack in the package can have 6 months warranty.
- Within 7 days of purchase, the concerned cellphone can be replaced if it has a factory defect. The period of seven days is based on the day of receiving the cellphone. Customers are advised to bring the unit to the nearest Authorized service center at once for prompt attention.
- After 7 days of purchase, the concerned cellphone can be brought to an authorized service center for REPAIR. Under normal circumstances, the repair will take 2-3 weeks depending on parts availability.
- Cosmetic problems like scratch and dents are not included in the warranty. Damage caused by accident, abuse, misuse, and liquid contact not included in the warranty. Other conditions that are not mentioned will be determined by the authorized service center.
- Should there be any problem arose in the use of the unit, it is the responsibility of the customer to call up the service center at once for inquiry and to bring the cellphone unit to an authorized service center for check-up and advice. Fone Style Accessories Inc. will not be held responsible for any failure of the customer to inform an authorized service center within the specific period of the above-mentioned warranty.
Warranty policy for all Accessories:
- 30 days outright replacement for factory defect for following accessories: Memory cards, chargers, power banks, cables, battery packs, speakers
- 7 days outright replacement for factory defect: covers and cases
- No warranty for tempered glass.
- Samsung original accessories – 6 months, outright replacement
- Samsung/ Huawei watch and gears – 1-year warranty through their authorized service center
Fone Style Accessories Inc. will not be held liable for shipping charges of returned merchandise, whether it is under warranty or not, regardless of the time frame of the purchase. All shipping charges, incoming or outgoing will be at the expense of the customer. Fone Style Accessories Inc. will not accept any shipped goods for warranty unless freight has been fully paid in advance.